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Commonly Asked Questions About EZpay
If you have a question that isn’t covered here, give us a call. We’re available between 8:00 A.M. and 8:00 P.M. EST, seven days a week, at 1-888-800-5447.

What is EZpay?
EZpay is a simple monthly payment program designed to make Passport Memberships fit easily into people’s budgets.

   

Can I use EZpay to get a Fun Card?
Sorry, but no. EZpay is only available for 1 Year, 2 Year, and Platinum Passports.

   

Are there any finance charges connected to EZpay?
None at all. We want memberships to be affordable for everyone, so we refuse to charge interest or finance fees.

   

I just received vouchers for my EZpay purchase. When will my payment cycle begin?
Your credit card is charged at the time of purchase, so you should see account activity right away.

   

Is my monthly EZpay charge always the same amount?
It should stay the same throughout your initial membership period. If it changes without notice, let us know at 1-888-800-5447.

   

Can I pay off my initial commitment early?
Yes, just call 1-888-800-5447 or visit the Passport Center at your park.

   

I just signed up for EZpay membership. Can I upgrade my Passport to add another park?
Yes, just visit the Passport Center at your current park or call 1-888-800-5447. Important: When you add one or more parks, a new membership card will be issued and you will begin a new commitment term as of the date you make the change.

   

I just signed up for EZpay membership at multiple parks. Can I switch to a one-park Passport instead?
Sorry. Switching to a product of lesser value before your original commitment term has ended isn’t allowed.

   

I just signed up on EZpay for a 1 Year Passport. Can I upgrade to a 2 Year or Platinum Passport?
Yes, just visit your park’s Passport Center or call 1-888-800-5447. Important: When you add one or more parks, a new membership card will be issued and you will begin a new commitment term as of the date you make the change.

   

Is there somebody at the park who can help me with my Passport Membership account?
Go to the Passport Center at your park for help with all your Passport needs. Important: Passports can only be validated at parks in which they are recognized. For instance, a SeaWorld Orlando Passport cannot be validated at Busch Gardens Tampa Bay.

   

What happens when my 12- or 24-month EZpay membership term ends?
We’ll mail you a statement outlining your options for ongoing membership and participation in EZpay (e.g., add/remove parks, add/remove participants). If we don’t hear from you, we will automatically renew your Passport one month at a time, with the expiration date changing monthly. Your monthly rate will also be subject to change at that time.

   

What if I need to change credit cards or if my credit card is lost or stolen?
Contact us right away. You can change the credit card number on your account at any time by calling 1-888-800-5447. We accept Visa, MasterCard, American Express and Discover.

   

I received a notice that my EZpay account has been suspended. What should I do?
Call 1-888-800-5447 for an explanation of your current account status and information on how to reactivate your account.

   

May I cancel my EZpay account before my commitment term ends?
Members may not cancel during their initial term of membership. Should any actions on your part result in cancellation during that period you’ll be required to provide payment in full for each Passport purchased. After your initial term of membership has ended, you may cancel at any time by calling 1-888-800-5447.

   

Can I remove someone from my EZpay account?
You may not remove individuals from your account until your initial term of membership has ended.

   

Can I change an individual on my account to a different credit card?
All individuals on one account must be charged to the same credit card.

   

Is my Passport Membership transferable?
Passport memberships are not transferable at any time.

   

If you have any further questions, please call us at 1-888-800-5447 between 8:00 A.M. and 8:00 P.M. EST. We’re available, seven days a week.

Please note that Anheuser-Busch Adventure Parks reserve the right to cancel EZpay participation at any time. 		 
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