Looking for General Information FAQ’s for your order? Please click here.
I just placed my vacation order, what do I need to do next?
To prepare for your Busch Gardens visit, you’ll need to do the following:
- Print your Busch Gardens admission tickets. (e-Tickets or e-Vouchers)
- Print out a printer-friendly version of your email/order confirmation page once you receive your hotel confirmation. (NOTE: Your hotel reservation is not confirmed until you receive the hotel confirmation.) This should be made available to you within three days of ordering your vacation package. Vacation packages booked well in advance may be delayed until closer to your arrival date.
All I see is a package price, what exactly am I being charged for?
Your package price includes a nightly room charge plus all applicable taxes. Also included are any admission tickets, add-on items and all applicable taxes/service fees.
Are all tickets available as e-Tickets and/or e-Vouchers that I can print at home?
All tickets are either e-Tickets or e-Vouchers that can be printed at home. The e-Tickets can be taken directly to the turnstiles to enter the park. The e-Vouchers will need to be redeemed at one of our self-service kiosks or ticket windows prior to proceeding to the turnstiles to enter the park.
Will I receive tickets for my tour or dining reservation?
No, our reservation-based programs such as our tours or dining opportunities do not require any tickets to be printed. However, it is advised that you bring a copy of your email/order confirmation when you check in for these programs.
What if I need to cancel or make changes to my vacation package?
For more information about our cancellation policy, please click here.
What if I find a lower hotel rate elsewhere…will you match it?
Busch Gardens is unable to negotiate hotel rates as all rates loaded through Busch Gardens Vacations is managed by the hotels.
If I have a dispute about my hotel stay, who should I speak with?
All situations dealing with your hotel stay must be made with the hotel itself. Busch Gardens works with our partner hotels to provide our guests with places to stay, but is not affiliated with any hotels themselves.
Will I be refunded for unused aspects of my vacation package?
If you are unable to completely fulfill your vacation package for whatever reason it is important that you contact us as soon as possible to discuss your options. Certain aspects of your vacation package may not be refundable or may incur a fee.
What if I require special accommodations for my hotel?
Please contact us at your earliest convenience so we may place a note on your order for this request. While the hotel will do their best to accommodate your request, not all requests can be guaranteed.
Does Busch Gardens or my hotel provide transportation to and from the park?
Busch Gardens does not provide any transportation to and from the park. Kingsmill Resort and Spa is the only property that provides transportation to and from the park. The City of Williamsburg offers bus transportation (www.williamsburgtransport.com) to and from area attractions, fees do apply.
What age is required to book a hotel package?
Most hotels allow guests 18 and over to make a reservation; however, some hotels only allow guests 21 and up.
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