|
Commonly Asked Questions About eTicket
What is an eTicket?
eTicket lets you purchase and print tickets from the convenience of home; that means no cost for shipping and no time spent waiting for a ticket to arrive in the mail. Plus, if you lose your eTicket, all you have to do is print another copy.
Is there an additional charge for using eTicket?
Nope. It’s a free service provided for your convenience.
How do I use an eTicket?
When you get to the park turnstile, present your eTicket along with a valid photo ID, such as a driver’s license or passport. We may also ask to see the credit card you used to purchase your eTicket.
Are there any restrictions involved with eTickets?
An eTicket may not be resold or transferred. It must be used by the person whose name appears on the eTicket.
Am I eligible for eTicketing?
Everyone is eligible for eTicketing, but not every admission product offers eTicket as an option. If an eTicket icon  appears next to an offering online, that product is available for purchase as an eTicket.
What if I lose my eTicket?
- Log in to your order history page.
- Enter your E-mail address and password to access your account.
- Select your order number.
- Under Ticket & Reservation details, select the eTicket icon for the ticket you need to reprint.
- The eTicket will open in a new window.
- Select File > Print in your Web browser.
General recommendations for your eTicket
Following these guidelines will help your experience go as smoothly as possible:
- Printing on a high-resolution inkjet or laser printer helps to ensure a readable bar code.
- Avoid getting your eTicket wet. If the ink smears, your bar code may become unreadable.
- Avoid excessive folding, as this can also affect the readability of your bar code.
- Have a valid photo ID ready (driver’s license, passport, etc.) when you present your eTicket at the turnstile. We may also ask to see the credit card you used to purchase your eTicket.
If you have any further questions, please call us at (800) 25-SHAMU between the hours of 8:30 A.M. and 5:00 P.M. PST, seven days a week (all times are subject to change without notice).
|  |