Customer Service




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General Information Tickets Passport Renewals Education Gift Certificates General Information

What type of payment do you accept?
We accept Mastercard®, Visa®, Novus/Discover® and American Express® credit cards (issued by U.S. banks only and with a US billing and shipping address).

   

Is it safe to use my credit card online?
Yes - your card information is encrypted and cannot be read by others during transmission. Our servers use the industry-standard Secure Sockets Layer (SSL) technology to protect your information. These safeguards make your transaction safe and reliable.

   

Will my e-mail address or other personal information be distributed to third parties?
See our Privacy Policy statement.

   

How can I track/check the status of my order?
Just go to the Order History page, enter your e-mail address and password and click on "Submit". If you aren't registered for this service, you may also do so on the Account History home page.

   

How can I contact someone regarding a problem with my order?
You can contact us in the following ways:    


Tickets

How can I purchase tickets, passports, or a Fun Card online?
  1. Click on the ticket of your choice from the navigation on the left.
  2. Specify the quantity for the items you wish to purchase and click on the "Add To Cart" button to add to your shopping cart.
  3. Your order will appear on the "Shopping Cart" page;
  4. If you wish to continue shopping for tickets or merchandise, use the navigation on the left of the page.
  • If you change the "Quantity" of any item in the Shopping Cart, click on the Update button to see the new corrected total.
  • If you want to delete an item that is already in your Shopping Cart, click on the "X" button to the right of the item.
  • If you want to cancel your complete order while it's still in the Shopping Cart, click on the "Empty Cart" button.
  • If you have finished your order, click on the "Proceed To Check Out" button and follow the instructions.

   

How long does it take to receive the tickets?
Please refer to our Shipping Information section for details.

   

Can I order tickets online for a large group (15+)?
Yes; however, groups of 15 people or more may qualify for discounted group rates. We suggest you call the Group Sales Department at the park of your choice for details. Click here for a list of the Group Sales phone numbers.

   

How is sales tax calculated?
If applicable, sales tax is based on the tax rules for the location of the park for which you're purchasing tickets.

   

Does my Child Need a photo ID?
Anyone 16 or older will be required to furnish photo identification at Guest Services upon first redeeming a voucher for a passport and/or at the turnstile entrance when redeeming a single-day ticket voucher. Children under 16 do not have to furnish ID.

   



Passport Renewals

Who do I contact if I have lost or misplaced my barcode?
  • Adventure Island - 1-888-800-5447
  • Busch Gardens Tampa Bay - 1-888-800-5447
  • Busch Gardens Williamsburg - 1-800 343-SWIM (7946)
  • SeaWorld San Diego - 1-800-25-SHAMU (257-4268)
  • SeaWorld Orlando - (407) 363-2249 or 1-888-800-5447
  • SeaWorld San Antonio - 1-800-700-7786
  • Sesame Place - 1-888-800-5447
  • Water Country USA - 1-800-343-SWIM (7946)

   

How can I renew or upgrade my Passport or my Fun Card online?
  1. Click on the Passport Renewals tab on the side of the page.
  2. Enter your Login information, then click on Submit.
  3. Your name and current Passport information will appear on the Welcome page; click on "Renew/Upgrade" to continue.
  4. Your current information will again appear, with your renewal options listed underneath. That information will also appear for other family members residing at your address.
  5. You can click on "Show me more options" to view a list of all the Membership products that are available.
  6. Once you have chosen the Passport option you wish, click on the radio button next to the appropriate age group.
  7. When you are finished making your selection, click on the "add to cart" button at the bottom of the page.
  8. Your order will appear on the "Shopping Cart" Page
  • If you want to delete an item that is already in your Shopping Cart, click on the "X" button to the right of the item.
  • If you want to cancel your complete order while it's still in the Shopping Cart page, click on the "Empty Cart" button.
  • If you have finished your order, click on the "Continue To Checkout" button and follow the instructions.

   

How long does it take to receive the renewed Passport(s) or Fun Cards?
Please refer to the Shipping Information Section.

   

What is your return policy on Passports and Fun Cards?
Passport Membership is nontransferable and nonrefundable. Lost or stolen Passports may be replaced with photo-ID at the appropriate park. A replacement fee may be required.

   

What are the age ranges for Child, Adult and Senior Passports or Fun Cards? Child and Senior age ranges vary between parks. Each Passport description specifies these ages and you can choose appropriately. For example, if your child has a SeaWorld Florida Child Passport and just turned 10 years old, he or she will be renewed to an Adult Passport.

   

How long are Passport and Fun Card prices valid?
The duration of Passport prices depends on each parks's seasonal or year-round operating schedule and if it is a regular price or special offer. All prices are subject to change without notice.

   

What if I want to buy a 12-month (or 24-month) Passport before my current Fun Card expires?
When you upgrade your Fun Card to a new passport, your new expiration date will be 12-months (or 24-months) from date of purchase of your new Passport product.  Your benefits will be effective immediately.

   

I just renewed my Passport online, but when I received my order my photo was not on the back – is that ok?
Worlds of Discovery has a new system for Passport members that allows you to enter the park by placing your hand in a reader, which recognizes the unique geometry of the top of your hand for identification. Passport members will still need to have their membership card with them, but will no longer need to have photos taken for select Passport products. As long as you have an active Passport, your card will automatically be set up to work at the entrance to the park—you don't have to do anything.

   


Education

Can I use a Purchase Order from my school to order materials online?
We accept Mastercard®, Visa®, Novus/Discover® and American Express® credit cards (issued by U.S. banks only). Although Purchase Orders are not accepted for online orders at this time, we can accept Purchase Order payments via phone at 1-800-406-2244.

   

What if my school has a tax exempt certificate?
Shipments within the state of Florida are charged 6% sales tax. No tax is charged on shipments outside of Florida. Please contact us at 1-800-406-2244 if you have a tax exempt certificate and wish to purchase our materials.

   

What can I do if I'm not satisfied with the product I've purchased?
If you are not satisfied with the product you purchased, please contact us at 1-800-406-2244, during the hours of 9:00 a.m. - 3:30 p.m.(EST), or by sending an e-mail to education@SeaWorld.com.

   

How can I find out if a product or program is available?
You can find out if a product is available by contacting us at 1-800-406-2244, during the hours of 9:00 a.m. - 3:30 p.m.(EST), or by sending an e-mail to education@SeaWorld.com. Information about educational programs available at SeaWorld and Busch Gardens Adventure Parks can be found at http://www.seaworld.org

   


Gift Certificates

Where can I purchase a gift card?
At this time, gift cards are available for sale through the Internet and call center only.

   

In what denominations are the gift cards sold?
Gift cards are sold in $5 and $10 denominations up to $500 per transaction.

   

Where can the gift card be used?
Gift cards can be used anywhere cash is accepted in our parks. This includes but is not limited to: parking, admission tickets, behind-the-scenes tours, gift shops and dining venues. Please note: Gift cards are not valid at Discovery Cove and cannot be used for purchases online or by phone.

   

How should a lost gift card be replaced?
Unfortunately, we cannot replace lost gift cards at this time. Please note: Gift cards are non-refundable and may not be exchanged for cash.

   

When will my gift card expire?
Gift cards expire one year from the date of purchase.

   

When will my gift card arrive?
Gift cards shipped via ground service should arrive within 6 to 8 business days. Gift cards shipped express should arrive within 3 to 4 business days.