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Customer Service

Commonly Asked Questions About EZpay
If you have a question that isn’t covered here, give us a call. We’re available between 9:00 A.M. and 5:00 P.M. EST, Monday through Friday, at 1-800-343-7946 (all times are subject to change without notice).

EZpay: a simple, convenient, budget-friendly way to purchase Platinum Passes.

What is EZpay?
EZpay is a simple monthly payment program designed to make pass membership fit easily into your budget.

   

Are there any finance charges or fees connected to EZpay?
None at all. We want our Pass memberships to be affordable for everyone, so we refuse to charge interest or finance fees.

   

How do I purchase a Pass Membership using EZpay?
The quickest and easiest way to purchase a Pass Membership is online at www.buschgardens.com or at any Busch Gardens or Water Country ticket window during normal operating hours. You can also call 1-800-772-8886 between 9:00 A.M. and 5:00 P.M. EST, Monday through Friday.

   

When will my EZpay monthly charges begin?
Your credit card is charged at the time of purchase, so you should see account activity right away.

   

Is my monthly EZpay charge always the same amount?
It should stay the same throughout your initial membership period. If it changes without notice, let us know at 1-800-772-8886.

   

Can I pay off my initial term of commitment early?
Yes, just call 1-800-772-8886.

   

I just signed up for EZpay membership. Can I upgrade my Pass to add one or more parks?
Yes, just visit the pass office at your home park or call 1-800-772-8886. When you add one or more parks, a new membership card will be issued and you will begin a new commitment term as of the date you make the change. We’ll adjust your pricing according to the product you choose to upgrade to.

   

I just signed up for Platinum Pass using EZpay. Can I switch to a 1 or 2-Park Pass instead?
Sorry. Exchanging to a product of lesser value before your original commitment term has ended isn’t allowed.

   

Do I need to renew my EZpay account once my initial term of membership concludes?
When your initial term ends, we’ll automatically renew your Pass on a month-to-month basis with a new expiration date. You can cancel anytime you’d like after that initial term ends, but with EZpay, you’ll never have to worry about your membership expiring. Please note that there is the possibility of your rate increasing after your initial term of membership ends.

   

What if I need to change credit cards or if my credit card is lost or stolen?
Contact us right away. You can change the credit card number on your account at any time by calling 1-800-772-8886. We accept Visa, MasterCard, American Express and Discover.

   

I received a notice that my EZpay account has been suspended. What should I do?
Call 1-800-772-8886 for an explanation of your current account status and information on how to reactivate your account.

   

May I cancel my EZpay account before my commitment term ends?
Members may not cancel during their initial term of membership.

   

Is my Pass Membership transferable?
Pass Memberships are not transferable.

   

If you have any further questions, please call us at 1-800-772-8886 between 9:00 A.M. and 5:00 P.M. EST, Monday through Friday.

Please note that SeaWorld Parks & Entertainment reserve the right to cancel your EZpay participation at any time.