Busch Gardens Tampa Bay  

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Customer Service

Looking for General Information FAQ’s for your order? Please click here.

I just placed my vacation order, what do I need to do next?

To prepare for your Busch Gardens Tampa Bay visit, you’ll need to do two things:

  • Print your Busch Gardens admission tickets (eTickets) if applicable. If the tickets you selected aren’t available as eTickets, they will be shipped to you within 3-5 days of receiving your hotel confirmation.
  • Print out a printer-friendly version of your email/order confirmation page once you receive your hotel confirmation. This should be made available to you within 3 days of ordering your vacation package. Vacation packages booked well in advance may be delayed until closer to your arrival date.

All I see is a package price, what exactly am I being charged for?
Your package price includes a nightly room charge plus all applicable taxes. Also included are any admission tickets, add-on items and all applicable taxes/service fees.


Are all tickets available as eTickets that I can print at home?
Yes, tickets can be printed at home or shipped to you. Tickets that can be printed at home as eTickets will have an eTicket symbol on them.


Will I receive tickets for my animal interaction or dining reservation?
No, our reservation based programs such as our animal interactions, dining programs, tours, etc., do not require any tickets to be printed. However, we advise that you bring a copy of your email/order confirmation when you check in for these programs.


What if I need to cancel or make changes to my vacation package?
For more information about our cancellation policy, please click here.


What if I find a lower rate elsewhere…will you match it?
Unfortunately Busch Gardens is unable to negotiate hotel rates as all rates through Busch Gardens Vacations is managed by the hotels themselves.


If I have a dispute about my hotel stay, who should I speak with?
All situations dealing with your hotel stay should be made with the hotel first. Busch Gardens works with our partner hotels to provide our guests with places to stay but are not affiliated with any hotels themselves. Please contact us if your stay was not up to standards so that we may address the issue with the hotel.


What if I require special accommodations for my hotel?
Please contact us at your earliest convenience so we may place a note on your order for this request. While the hotel will do their best to accommodate your request, not all requests can be guaranteed.


Does Busch Gardens or my hotel provide transportation to and from the park?
Busch Gardens does not provide any transportation to and from the park. Some hotels offer their own transportation services or can make accommodations as necessary.


What age is required to book a hotel package?
Most hotels allow guests 18 and over to make a reservation; however, some hotels only allow guests 21 and up.



  • A purchase of a vacation package is fully refundable if cancelled more than 72 hours before 6:00PM in the time zone of where the reservation property is located, on the guest arrival date. Otherwise, there are no refunds.
  • In addition, unused portions of vacation packages are not refundable.
  • All cancellations must be made via phone at (888) 800-5447.


Busch Gardens Vacation Agents are available everyday to answer any questions you may have about your vacation and can be reached during the hours of 8:00 A.M. – 8:00 P.M. Eastern Standard Time.

Via Phone
Domestic guests: (888) 800-5447.

Via E-mail
*Inquiries regarding cancellations or changes cannot be made via email for security reasons.

Via Mail
Busch Gardens
Attn: Busch Gardens Vacations
8403 South Park Circle
Suite 660
Orlando, FL 32819


No purchaser should rely upon representations other than those included in this agreement. This agreement is for purchase of a vacation certificate and puts all assignees on notice of the consumer’s right to cancel under section 599.933, Florida Statutes.