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Customer Service

General Information

If you should have any General Information questions, you can contact us in the following ways:
  • By phone: In the U.S., call: 1-800-343-7946.
  • By E-mail: BGW.GuestRelations@buschgardens.com
  • By Mail: Busch Gardens Williamsburg, One Busch Gardens Blvd., Williamsburg, VA 23185

Vacation Package Information:
  • Via phone: In the U.S., call: 1-800-880-8861, option 5.
  • Via E-mail: BGWVacations@buschgardens.com
    Inquiries regarding cancellations or changes cannot be made via email for security reasons.
  • Via Mail: Busch Gardens Williamsburg, Attn: Busch Gardens Vacations, One Busch Gardens Boulevard, Williamsburg, VA 23187