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It is our goal to provide quality merchandise to all of our customers. However, if you are not
completely satisfied with your on-line purchase, you may return it and we will promptly
give you an exchange or refund within 30 days of purchase. Return postage is not
refundable. We will credit your account for the entire amount less any shipping
and processing charges. Send any exchanges/returns to the following mailing
address:
SeaWorld Parks and Entertainment, Inc.
Attn. Returns & Exchanges
One Eagle Court
Mt. Vernon, IL 62864
To return merchandise purchased at any of the SeaWorld Parks and Entertainment’s gift shops, please contact the park you had purchased the items from directly. You will be provided with the appropriate address and information needed to return the merchandise.
For your security
please do not send your credit card number via e-mail. If you have misplaced your order number please
check the Order History page. This page will
give you a list of all past orders that you have placed with us.
What is the return policy?
At SeaWorld Parks and Entertainment, every item of merchandise is backed by our 100% money back guarantee. If you are not completely happy with your order, let us know and we'll be glad to make it right.
How can I return an item, if I live in the United States, Canada, Puerto Rico, or Guam?
Please include your name, address, phone number, order number and return the merchandise via registered mail or UPS to the following address:
SeaWorld Parks and Entertainment, Inc.
Attn. Returns & Exchanges
One Eagle Court
Mt. Vernon, IL 62864
How can I return an item if I live in the United Kingdom?
Call 00-800-325-9665-1 to make arrangements with a customer service representative for credit, exchange or replacement. Please include your name, address, phone number, order number and return the merchandise via Royal mail to the following address:
Sue Shaw
Venturpak Ltd.
14 Willow Road
Pen-Y-Fan Industrial Estate
Crumlin
Gwent
NP1 4EG
If I misplaced my packing slip/return label, what should I do?
If you have misplaced a packing slip/return label please call 1-866-509-3929, a customer service representative can direct you on returning your merchandise. Monday - Friday, 8AM to 5PM CST.
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